We have been developing interactive online scenarios since 2013, according to the DialogueTrainer method: a 5-step process in which difficult situations from the (future) workplace are translated into conversations with virtual training actors.
In the research phase, we determine which method or situation the simulation should focus on (1), the best-practices involved (2), and the learning objectives of the players (3). Then, we develop and validate the interactive online scenario (4) before using and improving it in practice (5).