Why Investing in Soft Skills Training is Important

Your organization is only as strong as your people. To be successful, your professionals must take care of their team, their task, their customer, and themselves. In recent decades, much of our work has been automated. In fact, this automation replaces many of the hard skills – knowledge and technical abilities – that once made the difference with your competitors. Investing in the development of soft skills is therefore more important than ever.

The Right Soft Skills Make an Impact

Soft skills are a professional’s ability to cooperate, plan work, adapt to circumstances and deal with stress. These skills contribute to overall job performance and are highly valued by employers. Within organizations, they are gaining more attention, but the problem remains that they are intangible and difficult to measure. This means insight into the performance of individual professionals is often lacking and business cases for investments are unclear. A factual approach that relates Soft Skills training to organizational goals and allows for measurement of professionals’ individual performances, provides a solution.

“People overestimate their communication skills and underestimate the impact of this”

Developing Soft Skills into Key Qualities

Employees with the right soft skills are a main resource of your business. Companies often focus on a sleek website or well-thought-out marketing campaign, while skilled professionals determine the success of your business in the long term. They work to optimize internal processes and increase the ability of your organization to efficiently solve problems and customer challenges. Beside the fact that they have become the key qualities of professionals, we see four important reasons to invest in the soft skills of your employees.

1) Soft skills are not ‘soft’, but essential for any organization to thrive

Organizations work because people work together. Collaboration is partly about exchanging information, which computers can also do. In addition, collaboration is about determining direction, which computers cannot do, and bringing each other into action, which only people can do together. By professionals making a joint effort and exchanging information about what works and what does not, an organization can flexibly respond to opportunities and threats that define the future of the market.

2) Employees without challenges become blunted

Professionals are learning people who derive their job pleasure from challenges. When people are not challenged, they look for challenges elsewhere. Their focus wanders away from your organizational goals. Goal-oriented soft skills training means focusing your professional’s attention on where they can do better and challenging them to achieve goals.

3) Organizations must be able to respond faster to customers

In a world where efficiency has become a key differentiator, where customers easily find alternatives, customer intimacy and a smooth process are essential, including awareness of customer needs is essential. This means building relationships and listening to needs in customer journeys. To then efficiently translate this into your internal processes and employee journeys.

4) “The Solution to Most Challenges Lies Within the Organization Itself”

Information is becoming increasingly easy to find, but in a tight labor market the contrary is true for people. Engaged professionals are the backbone of your organization and so is a company atmosphere that people want to be part of. To build an inspiring organization and culture it’s important to know that the solution to most challenges exist within the organization itself. It’s the potential of your team for engagement and exchanging ideas and skills. Unleashing this resource requires a positive work environment where collaboration is sought after and conflicts are resolved. Therefore, “soft” skills are “core” skills for unlocking all other expertise.

Curious about how DialogueTrainer simulations can work for your organization? Request a demo now!

Dutch scale-up DialogueTrainer wins CES innovation award 2023

Nederlandse versie vind je hier

AMSTERDAM, October 13, 2022 – DialogueTrainer, a scale up in online conversation training, has won the prestigious CES innovation award. This prize is awarded annually to companies that distinguish themselves in the field of design and technology. The Dutch winners were announced today in the Beurs van Berlage. In January, DialogueTrainer will showcase its innovative training at the annual CES event in Las Vegas to a global audience.

F.l.t.r.: Maurits Berger (Project Manager Economic Missions at the Netherlands Enterprise Agency RVO), Sabine Stuiver (CMO and co-founder of Hydraloop, winner of the CES BEST of the BEST Award 2020), Jordy van Dortmont (CTO DialogueTrainer), Frank van der Meulen (CCO DialogueTrainer), Michiel Hulsbergen (CEO DialogueTrainer)

CES is a major international technology trade show for innovative companies, ranging from promising start-ups to established brands. The CES Innovation Awards recognize companies that excel in:

  • Technology and functionality
  • Aesthetics and Design

An expert jury assessed all entries, primarily exploring the question: What makes the product unique and innovative?

Instant feedback on virtual conversation exercises

“The new generation is looking for ways to develop professional conversational skills,” says Michiel Hulsbergen, CEO of DialogueTrainer. “We simulate conversational situations to help people feel more confident and comfortable when communicating, especially in the workplace. We have implemented our training platform in several sectors in the Netherlands, such as business and the private sector, healthcare, and education. The recognition we received by winning the CES Innovations Award is a great stepping stone for us to be put on the map internationally.”

Micky Adriaansens, Minister of Economic Affairs and Climate Policy of the Netherlands came to visit DialogueTrainer and is impressed by our innovation.

About DialogueTrainer

DialogueTrainer is a spin-off of Utrecht University. The company allows users to practice their professional conversation skills with online virtual actors, on any digital device, including VR headsets. These virtual actors may assume various roles, such as customer, colleague, candidate, client, or patient. The actor responds to every answer given during the conversation with speech, intonation, emotion, facial expression, and body language. DialogueTrainer measures what the participant is doing and provides instant feedback about the choices made. This makes it clear to an employer or trainer where the learning needs of a group lie, how the individuals in that group develop, and what can still be improved. DialogueTrainer is now being used in several sectors, including healthcare and education. For a demo, visit the demo and website for more information.