Whether you work in business, government, education or healthcare: good conversations make the difference everywhere. We are very proud of what we have already done for clients. View our testimonials and see how our clients use online simulations for onboarding, on-demand learning and blended learning.
Bad luck with your car or admitted to a foreign hospital? Chances are you will get the Eurocross emergency center on the phone. They assist Dutch people in need by telephone 24 hours a day. In the summer period it is logically busier at the emergency center and they hire many new people.
“Participants were triggered by the game element and feedback, and immediately tried to ‘improve’ themselves by playing again.”
And that presents a challenge. Because how do you train about 75 new employees – with a difference in level, background and learning style – in a fast and contemporary way to properly address customers? In their search within this onboarding issue, they ended up at DialogueTrainer.
New Eurocross employees play various conversation simulations. In this they practice a telephone conversation with a virtual customer. They do this individually first: so that it becomes clear what they already master and where they need additional training. Then they continue to work on this in small groups, together with others who have the same learning objectives.
Kenneth Smit has been offering various sales training courses for more than 30 years. Their training is always interactive. To provide support in the sales process, Kenneth Smit developed an additional online training component: the ‘SalesBoks’ app.
“By simulating practical challenges in a – safe – virtual environment, professionals can improve their knowledge, skills and attitude!”
In that app it is possible to measure KPI´s in the sales area and to play DialogueTrainer conversation simulations. Because a good sales conversation requires a good conversation approach and self confidence. How do you handle a first sales call? And what do you do if someone asks for a discount, for example?
Participants can practice those sales conversations in the app when it suits them: on-demand. That has many advantages: you can practice just before a real sales conversation. Then pick up the phone or enter the appointment with confidence.
Samsung develops a wide range of electronic devices: from mobile phones to refrigerators. Continuous innovation is important with competitors lurking. This means that good cooperation – and therefore a good feedback culture – is required.
““We chose DialogueTrainer to benefit from an approach that ensures a safe learning environment for participants. And more importantly: one that provides insight into individual learning questions and facilitates continuous support and activation.”
To work on this, Samsung has set up a blended training program together with DialogueTrainer, linked to the HR cycle. Managers first practice individually in an online conversation simulation with giving feedback, in the context of a competence-oriented conversation. This gives them insight into what makes the conversation challenging and where there are pitfalls.
Then the managers interact with a trainer and actor in the classroom training with a clear personal learning question, and with more self confidence. The trainer and actor also have insight into individual scores and respond to them. The offline training can therefore be used very purposefully. Immediately after the training, we provide new conversation simulations. This keeps their knowledge and acquired skills up to date.
Vilans is the Dutch knowledge organization for long-term care. They facilitate organizations and professionals with research, knowledge and advice. For example, they are working on the implementation of Deciding Together in care organizations. Where a doctor and a patient decide on a treatment together.
“The great thing about the learning environment is that the healthcare professionals actually actively start practicing the conversation, in contrast to many traditional e-learnings.”
Taking decisions together has many advantages – such as better informed patients and more treatment compliance – but it does require a good conversation. That is why we developed an online learning environment for Vilans in which healthcare professionals can practice with the 6 steps of Deciding together. They gain insight into the conversation model and learn how to apply it in practice.
The online simulations are combined with theory, video and quizzes, for a higher learning return. In addition, to keep their knowledge up to date, 3 follow-up moments have been built into the training, whereby healthcare professionals can practice again. This e-learning is accredited by the Dutch Association of Clinical Geriatricians.
Curious how we can help you with your question? We have all kinds of solutions and possibilities. From standard solutions to tailor-made and specific blended training