Applied skill development
Our training ensures that employees don’t just develop skills but learn how to apply them in ways that directly support company objectives and improve customer interactions.
Scenario-based learning
Our simulations expose employees to familiar situations that trigger their common pitfalls, helping them build awareness and improve their decision-making in practice.
Actionable insights for managers & coaches
Our platform provides managers and coaches with valuable data on progress and skill gaps, allowing leaders to effectively guide learners.
Instant feedback
Learners receive instant feedback on their performance, helping them refine their approach with every session.
Strategy aligned training
We have designed three specialized training packages that align with the core strategies in customer service, ensuring your team is equipped to meet business objectives effectively.
Customer satisfaction
How do I ensure a customer leaves the conversation satisfied?
- Scheduling an appointment
- Providing clear explanations
- Turning a complaint into a positive experience
Efficiency / AHT
How do I handle a request efficiently while allocating resources where they are most needed?
- Managing customer emotions
- Resolving issues efficiently
- Steering the conversation effectively when a solution isn’t available
Commercial Opportunities
How do I identify or create a commercial opportunity?
- Recognizing commercial signals
- Retain conversation
- Creating sales opportunities
Stats and testimonials
A word from our clients
400,000 playthroughs
75,000 individuals trained
500 simulations built
The cooperation with the DialogueTrainer team has been fantastic. We formed a team between Bosch Rexroth and DialogueTrainer and were able to create a digital AI driven pilot for our salesforce to practice concrete and customized communication scenarios. This will for sure create a performance boost in sales.
Mark Endress
Academy Director at Bosch Rexroth
Our solution: smart, scalable, and proven
Built on a foundation of psychology and technology, our AI-driven simulations provide a science-based and data-driven approach to skill development.
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